back end system for professionals

ESB offers to professional users a complete web-based platform (ESB.service) that manages all data collected from the vehicles.

ESB.service interprets the data, combines them with usage statistics collected during the time and sends real-time remote diagnostic information of the entire vehicle to repair shops. The repairers, via the web or the dedicated Retailer App, will be able to provide a personalized maintenance and customer support on the basis of such information or check the warranty validity standing on a correct riding behavior.

ESB brings unique and valuable improvements to the industry processes by:

  • aggregating all communications with retailers and distributors in one platform;
  • optimizing the whole supply chain with spare parts management tool;
  • increasing quality and allowing a faster customer service with real-time assistance;
  • providing accurate analysis of component performance;
  • reducing procurement and warehouse costs;
  • providing remote vehicle firmware updates;
  • reducing costs and time for possible recalls;
  • optimizing marketing analysis and activities with communication tools.

service platform


ESB.service platform is a complete Bike Management System available via web and accessible only to enabled professional users. The platform provides a real-time analytics of circulating bikes and their performance, allowing the possibility to analyze and support customers remotely with a powerful diagnostic tool.


Retailers and repairers can easily access ESB.service via a specific App optimized for tablets. The app communicates via Bluetooth with ESB Electronics providing the registration of every bike sold by one click, presenting a quick overview about user data and e-bike usage history. Furthermore, the app retailer works as a complete diagnostic tool gathering real-time diagnostic data from the vehicle, granting a more efficient assistance and service management.

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